Terms of service

Refund Policy

We strive to ensure our customers are satisfied, but we cannot assist with processing a refund for any purchase unless the product has been damaged during shipping through The United States Postal Service (USPS).

We do not guarantee delivery if you are using a mail forwarding service. These services are largely scams and we will not be able to reimburse you for any issues that could result from them tampering with, stealing, or losing your order!

Please email us at sales@highkingsoftara.com to let us know if you have any issues with the quality of your product within 7-days of delivery.

Exchange of Damaged or Defective Products

If you have received a damaged product, please email us at sales@highkingsoftara.com   We will be happy to assist you with processing a return.

High Kings of Tara will only accept returns of damaged products from purchases made on highkingsoftara.com, we cannot accept returns from a purchase made in a retail store or online. 

Delayed / Lost Packages:

Our packages typically arrive on time with no delays. On occasion a package will get lost in the mail or arrive later than expected. Once we ship the item, your point of contact is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package.

If you are ordering using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.

If you would like insurance, please use Priority Mail which does come with up to $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS service issues must be directed to USPS. High Kings of Tara cannot resolve issues on behalf of USPS.

We are not responsible for any package being stolen off your doorstep or mailbox.

Coupon Codes and Discount Codes

Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize but assure you that we already offer some of the lowest prices.

If you wish to receive coupon codes, you can sign up through the pop-up window on highkingsoftara.com or email our customer service team at sales@highkingsoftara.com.